Returns & Exchanges
At Urbani Truffles, we strive to ensure the highest quality for our gourmet products; however, due to the perishable nature of fresh truffles and specialty foods, returns are handled with strict adherence to food safety standards. If your order arrives damaged or incorrect, please contact our concierge team within 24 hours of delivery to initiate a resolution.
Contact Customer Support
Email our support team or call our boutique office within 24 hours of receiving your shipment to report any issues with your order.
Provide Documentation
Submit clear photographs of the packaging, shipping label, and the specific product concerns to help our quality control team assess the claim.
Awaiting Authorization
Our specialists will review your request and provide a Return Merchandise Authorization (RMA) or confirm eligibility for a replacement or credit.
Resolution Processing
Once approved, we will expedite a replacement shipment or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing